Returns and exchanges
Our regular return and exchange policy
For in-store or online purchases, our return and exchange policy is effective within 30 days of the purchase date.
Items to be returned or exchanged must be new, unworn, unaltered and unused*, with the original label and original packaging. A receipt with the date of purchase of the items (paper or electronic) and/or purchase order for online orders are required for in-store returns.
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How to make a return or an exchange?
Items purchased in store
Return or exchange in store only.
Make an easy and free return or exchange within 30 days of the purchase date, at APA Fine Arms store. Go to the Customer Service desk at the APA Fine Arms store of your choice. You will receive a refund according to the method of payment used at the time of purchase.
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Items purchased online with the in-store pickup service
Return or exchange in store only.
Make an easy and free return or exchange the same day or within 30 days of the purchase date, at APA Fine Arms store location.
Simply go to the customer service desk at the APA Fine Arms store of your choice with the purchase order (paper or electronic). You will receive a refund according to the method of payment used at the time of purchase.
Unfortunately, exchanges or returns may not be done by mail, only in store.
Items purchased online with the home delivery service
Return in store or by mail, exchange in store only.
You can make an easy, free return or exchange in store within 30 days of the date of purchase.
Exchange or return in store: Go to the customer service desk at the SAIL store of your choice with the purchase order (paper or electronic). You will receive a refund according to the method of payment used at the time of purchase.
Return by mail: You can return items by mail within 30 days of the date of purchase. A return management fee of $10 + taxes will be deducted from the total amount of the refund. Additional charges may apply for oversized items*.
Returning items by mail in 4 steps
1. Rewrap your items
Place the item(s) in the shipping box or bag in the original packaging and seal it well. If the bag or box is damaged, the item(s) must be wrapped in paper or a bag for protection and the original packaging must be included.
2. Put the pre-printed return label on the package
Stick the return label found on the purchase order onto your parcel directly over the original shipping label. If you did not receive a return label with your parcel, please fill out this apafine@cytanet.com.cy
3. Ship your parcel
Drop off the package at one of the offices of the carrier listed on the return label. You will not be charged any additional fees when dropping off your package to be shipped.
4. Receive your refund
You will be refunded within seven (7) business days following the reception of your parcel at our warehouse. A return management fee of $10 + taxes will be deducted from the total amount of your refund. Additional fees may apply for oversized items.
Conditions and exclusions
A receipt with the date of purchase (paper or electronic) and/or purchase order for online orders, and the original packaging of the item are required for in-store returns and exchanges.
A customer may incur fees or be refused a return in the case where the customer has damaged the product and/or the product’s original packaging.
The item’s original packaging is required for returns done by mail. Only items bought online may be returned by mail.
A customer may incur fees or be refused a return in the case where the customer has damaged the product and/or the product’s original packaging.
Items to be returned or exchanged must be new, unworn, unaltered and unused, with the original label and original packaging. Bikes that are already assembled may be returned if they are not damaged.
Shoe and boot boxes must be placed in a bag. A customer may incur fees or be refused a return in the case where the customer has damaged the product’s original packaging.
All items marked down at 40% off or more are considered final sale and are sold without the possibility of return or exchange.
The following items are also sold without the possibility of return or exchange: masks and face coverings, gift cards, firearms, airguns, ammunition, crossbows, salt blocks, knives, climbing products, telescopes, electronics, DVDs, books, media and audiovisual equipment, software, underwear, swimwear, base layers, cycling or running shorts, socks, cayenne pepper, propane, and food products.
The return management fee of $10 + tax, as well as surcharges paid for oversize items are non-refundable.